Leadership

Reminder: monitor queue depth, not just API latency, when traffic spikes.

Prompt quality improved a lot once we started writing acceptance criteria first.

Hot take: infra diagrams should live in the repo and be reviewed in pull requests.

We reduced support tickets 32% by rewriting error messages in plain language.

Postmortems work only when they include owners and due dates.

Accessibility is not polish. It is product quality and should be tracked in sprint goals.

Benchmarks without cost-per-request are incomplete for production model choices.

Weekly bug bashes are still one of the highest ROI team rituals.